Frequently Asked Questions

Formerly Google My Business, Google Business Profile is a tool that allows a business to influence how it appears on Google Search, Google Maps, and Google Shopping, with such details as location, hours of operation, contact information, and customer reviews.

A Google Business Profile (GBP) is free! That is, Google does not charge businesses a fee for a GBP. However, setting-up, completing, optimizing, and maintaining a Google Business Profile correctly does take time, and this is where GBP Optimizers can help immensely.

Like many tasks that require a particular set of skills, experience, and understanding, oftentimes outsourcing that task to an expert or professional can save time and resources over doing it yourself or hiring and training an in-house marketing team. To learn more about our Google Business Profile services, please visit our Services page.

Google is by far the leading search engine, with around 5.4 billion searches each day and a 92% market share of Internet searches. This means for business owners or managers who want to maximize their business' reach to - and attract more - customers, the answer is a resounding YES!  In short, a Google Business Profile is essential and every business owner should have one for their business.

Here are just a few of the key reasons why:

• Increase visibility on Google. In recent years, discovery searches (i.e., searches that include phrases like "where to buy" or "near me") have tripled, indicating consumers' searches are targeting a product or service category rather than a particular business or brand.
• Gain credibility with reviews. Love it or hate it, 98% of Google users read reviews before deciding which business to patronize, so getting positive reviews will not only help a business establish credibility with prospective customers, it will improve the likelihood a customer will patronize that business.
• Share business information with (prospective) customers. Information such as hours, contact details, and products and services, are a few things that will boost credibility and satisfaction with prospective and existing customers alike, and lead to increased opportunities for patronage to your business.

Having an optimized GBP will significantly help generate traffic to your Web site, and calls and/or requests for directions to your business, which will not only yield increased patronage, but increased trust in your business and brand!  Without question, investing in having and maintaining an optimized Google Business Profile pays for itself in spades!

As you read the following stats, keep-in-mind that having an optimized GBP puts your business in the best position to be seen by prospective customers looking for it!

• Complete GBPs are 7x more likely to get clicks than incomplete Profiles.
• 97% of users learn about local businesses online.
• 84% of searches are for a product or service near the searcher.
• 64% of consumers have used GBPs to find a business' contact information.
• In 2020, there was a 61% increase in calls from GBPs.
• 16% of GBPs are used to initiate more than 100 calls per month.

We don't have a confusing, bloated menu of over-priced marketing  and SEO service offerings. Instead, we're specialists in, and  hyper-focused on, what we believe is the single-most important thing that allows businesses to reach their prospective customers: a Google  Business Profile.  As such, we offer the following GBP services:

1. Completion;
2. Optimization; and,
3. Management

We deliver a completed Google Business Profile (GBP) within 72 hours (unless otherwise promised). If we fail to deliver a completed GBP on-time, we refund 50% of the service fee. Learn more about our GBP Completion service.

We deliver an optimized Google Business Profile (GBP) within 1 week (unless otherwise promised). If we fail to deliver an optimized GBP on-time, we refund 50% of the service fee. Learn more about our GBP Optimization service.

Yes! Our GBP Management service will help keep your Google Business Profile optimized so you can focus on serving your customers. Learn more about our GBP Management service.

For starters, here are our promises to you:

• Respect. We promise to always respect you and your business, and promise to never take an action or omission that would harm either.
• Professional Interactions. We promise to always be professional when we interact with you, or someone from your team.
• Integrity. We promise to always do right by you and your business, especially when no one would be the wiser.
• Honesty. We promise to be absolutely honest with you, regardless the situation.
• High-Quality Work. We promise to continually hold our quality-of-work to standards beyond the highest standards of our competitors.
• Excellent Communication. We promise communication excellency, which means our communications aren't just timely, but clear and concise as well.

In addition to our promises, GBP Optimizers delivers:

- Guaranteed Satisfaction. While no one can guarantee specific outcomes after GBP optimization, GBP Optimizers guarantees you will be completely satisfied that we did what we said we would do, and that we did it with the highest of quality. We understand how important it is to feel confident about purchasing-decisions for your business and the brand from which you're buying. So simply put, if we don't deliver on what we said we would do, we don't deserve to keep the money you paid for it to be done! We are certainly not perfect, but we stride for perfection with every opportunity to serve our clients.

- On Customer Service. Our clients' satisfaction is what matters most; so much, in fact, we guarantee it! So if for some reason we missed something or did something wrong, reach out to us, and we'll make it right without delay.

- Optimal Cost-Value.

• We are a cost-conscience company, with near-zero overhead, which means prices set for our services aren't inflated to cover costs and expenses for things that don't directly benefit our clients.
• The cost of each service we offer easily pays for itself, and in some cases, within days of delivery, providing maximum return on a minimal investment; coupled with our satisfaction guarantee, choosing us to serve you is really a no-brainer!

- Simplicity. We're hyper-focused on one powerful tool, proven to increase interest in, and traffic to, your business: a Google Business Profile. For our clients, it keeps service selection very simple. For us, it makes knowing what we need to maintain mastery of, just as simple.

- With No Hidden Fees or Surprise Costs. As an agency that serves fellow small businesses, we understand the importance of tightly kept financial obligations. That's why, for each of our services, we charge a very competitive flat fee, with no hidden fees nor surprise costs. Period.

- Strategic Insight. We stay up-to-date on consumer search trends, changes to the Google Business Profile service features and guidelines, and changes to the Google algorithms that impact your ability to reach your next customers, and we obsess over the ins and outs of GBP optimization and management techniques, so you don't have to.

Without question, for the nominal rates we charge, you will not find an agency you can trust to provide higher-quality and timely GBP services! To learn more about our services, please visit our Services page.